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Case C-594/20: Order of the Court (Sixth Chamber) of 15 April 2021 (request for a preliminary ruling from the Markkinaoikeus — Finland) — Kuluttaja-asiamies v MiGame Oy (Reference for a preliminary ruling — Article 99 of the Rules of Procedure of the Court of Justice — Directive 2011/83/EU — Consumer contracts — Article 21 — ‘Communication by telephone’ — Telephone line operated by a trader so that consumers may contact it for matters relating to a previously concluded contract — Provision by a company, as part of the after-sales service for previously concluded contracts, of two telephone lines, namely a premium-rate landline and a mobile telephone line that is free of charge — Media content targeted at customers — Acceptability of a helpline which charges customers at a rate exceeding the basic rate — Concept of ‘basic rate’)
ECLI:EU:UNKNOWN:62020CB0594
62020CB0594
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19.7.2021
Official Journal of the European Union
C 289/19
(Case C-594/20) (<span class="oj-super oj-note-tag">1</span>)
(Reference for a preliminary ruling - Article 99 of the Rules of Procedure of the Court of Justice - Directive 2011/83/EU - Consumer contracts - Article 21 - ‘Communication by telephone’ - Telephone line operated by a trader so that consumers may contact it for matters relating to a previously concluded contract - Provision by a company, as part of the after-sales service for previously concluded contracts, of two telephone lines, namely a premium-rate landline and a mobile telephone line that is free of charge - Media content targeted at customers - Acceptability of a helpline which charges customers at a rate exceeding the basic rate - Concept of ‘basic rate’)
(2021/C 289/27)
Language of the case: Finnish
Referring court
Parties to the main proceedings
Applicant: Kuluttaja-asiamies
Defendant: MiGame Oy
Operative part of the order
The first subparagraph of Article 21 of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council must be interpreted as precluding a trader from providing customers with, in addition to a telephone number charged at no more than the basic rate, a telephone number charged at a rate exceeding that rate which may be used by consumers who concluded a contract with that trader.
Language of the case: Finnish.